Welcome to Junamarket.com, a purpose-driven online marketplace operating from Pakistan, created with the vision of redefining the e-commerce experience for modern shoppers. When you access or use our platform—whether through a desktop browser, mobile app, or any internet-connected device—you enter into a digital agreement with Junamarket.com. This agreement governs your relationship with us and outlines your rights, responsibilities, and limitations while using our services. By using Junamarket.com, you are legally acknowledging and accepting the terms explained below. If you do not agree to these terms, we respectfully advise that you discontinue use of the platform.
Our platform exists to facilitate trusted transactions between buyers and independent sellers across a wide range of product categories. Junamarket.com acts as a commercial intermediary but does not own, stock, or manufacture any of the products listed by sellers on the site. We aim to provide you with an ecosystem where convenience meets transparency, where local sellers can thrive, and where customers are empowered to make informed decisions.
Eligibility and User Authority
To create an account and engage in purchases on Junamarket.com, you must be at least eighteen years of age and legally capable of entering into binding agreements under applicable Pakistani law. If you are accessing the platform on behalf of a minor or assisting another user, you affirm that you are their parent, legal guardian, or authorized representative and take full responsibility for their use of the platform. Providing false, misleading, or outdated registration details may result in the suspension or permanent deactivation of your account. We retain the right to verify the information you provide and to restrict access if misuse or misrepresentation is detected.
Account Creation and User Credentials
Although browsing Junamarket.com is open to all, registering an account is required for full functionality, including placing orders, leaving reviews, tracking deliveries, and managing past transactions. When you create an account, you will be prompted to enter certain personal information including your name, email address, phone number, shipping address, and a secure password. You agree to provide complete and accurate information and to update it if changes occur. The confidentiality of your login credentials is your responsibility. You also agree to notify our support team immediately if you suspect any unauthorized access or suspicious activity involving your account. Any activity performed through your account shall be presumed to have been done by you.
Use of the Platform
Junamarket.com is designed to provide an efficient, transparent, and user-friendly shopping experience. You may use the platform solely for lawful purposes, and only for purchasing goods for personal or household use. You agree not to use the site for any fraudulent, illegal, harassing, or harmful purpose, including but not limited to impersonating others, violating intellectual property rights, or disrupting the technical infrastructure of the platform. We reserve the right to monitor, suspend, or terminate access to accounts found in violation of these rules, especially if such actions are necessary to protect other users, sellers, or the reputation of Junamarket.com.
Shopping, Product Listings, and Transactions
When you shop on Junamarket.com, you interact with individual sellers who upload and manage their product listings independently. Junamarket does not own, manufacture, or verify the authenticity of listed products. However, we implement quality assurance protocols and maintain the right to remove listings that violate our content policies, infringe intellectual property, or fail to meet performance standards.
Once you have selected an item, you can add it to your virtual cart and proceed to checkout. At this stage, you will be prompted to enter delivery information and choose your preferred payment method. A confirmation email is sent once the order is placed. You will receive a subsequent notification with shipping details and tracking information once the order has been dispatched. All product prices are shown in Pakistani Rupees (PKR) unless otherwise specified. Prices are subject to change without notice, though any change will not affect orders already placed and confirmed.
Payments and Accepted Methods
Junamarket.com offers a range of secure payment options to accommodate your preferences. These include debit cards, credit cards, mobile wallets such as JazzCash and EasyPaisa, bank transfers, and cash on delivery in areas where logistics partners support the option. All payment data is handled through secure, encrypted channels to ensure your financial information is protected. If you experience an error while processing payment, or if your payment is declined, you may retry with a different method or contact customer support for resolution.
We retain the right to cancel orders in the event of pricing errors, stock discrepancies, or suspected fraudulent activity. In such cases, you will be notified and refunded through your original payment method.
Shipping and Delivery
After your order has been confirmed, it is processed by the respective seller and handed over to one of our trusted logistics partners. These include reputable courier services such as TCS, Leopards Courier, PostEx, and other national or international providers. Delivery timelines vary depending on the seller’s location, product availability, and your delivery address. Estimated delivery durations are provided during checkout, but unforeseen circumstances like weather events, public holidays, or logistical disruptions may lead to delays.
You agree to provide accurate delivery information and ensure someone is available to receive the package at the designated address. If a package is undeliverable due to incorrect information or failure to accept delivery, the order may be returned to the seller, and additional delivery fees may apply.
Return Policy and Refund Requests
Customer satisfaction is at the core of our business model. If you are dissatisfied with a purchase, you may request a return within seven calendar days of delivery, subject to specific product category guidelines. Returns are only accepted for products that are unused, unwashed, and returned in their original packaging with all tags and accessories intact. We reserve the right to inspect the returned product and may deny a refund or apply partial refunds if the item does not meet return criteria.
Products such as perishable goods, hygiene-related items, digital content, and custom-made goods may be marked as non-returnable. If you are unsure about return eligibility, you are encouraged to review the product page or consult our support team prior to purchasing. Once a returned product is verified and accepted, the refund will be processed to the original payment method or converted to store credit, based on your selection. Refunds typically take between seven to ten business days to reflect, depending on the method used.
User Conduct and Community Engagement
When you engage with the Junamarket community—through reviews, support requests, or interactions with sellers—you agree to uphold standards of respect, honesty, and courtesy. You agree not to use hate speech, profanity, or make unfounded accusations in your communications. Reviews should reflect your genuine experience and should not be influenced by financial incentives or personal disputes. We reserve the right to moderate and remove any content that violates these standards and may suspend users found in repeated breach of community guidelines.
Intellectual Property Rights
All materials displayed on Junamarket.com, including text, images, logos, product photos, and design elements, are the intellectual property of Junamarket or its sellers and partners. You may not reproduce, distribute, modify, or commercially exploit any part of the platform without obtaining written permission from the rightful owner. Unauthorized use of content may lead to legal action under Pakistan’s Copyright Ordinance, Trademark Act, or international treaties where applicable.
Data Privacy and Protection
Junamarket is committed to protecting your personal data in compliance with Pakistan’s Personal Data Protection Bill and global standards such as the GDPR where relevant. By using the platform, you consent to the collection and use of your data for purposes including order fulfillment, account management, customer support, performance analytics, and marketing (only if you opt-in). Data is stored securely using encryption and multi-layered access controls. We do not sell your data to third parties. You may request access to your personal information, ask for corrections, or request deletion by contacting our Data Protection Officer via support@junamarket.com.
Limitation of Liability
To the fullest extent permitted by law, Junamarket.com disclaims all liability for damages arising from the use or inability to use our services, including but not limited to loss of revenue, data corruption, delays, or third-party content. Our liability, if any, is strictly limited to the amount paid by you for the product or service in question. You acknowledge that Junamarket is not liable for the actions or omissions of individual sellers or logistics providers and that all contracts for the sale of goods are formed directly between you and the seller.
Account Termination and Suspension
Junamarket reserves the right to temporarily suspend or permanently terminate your account at its sole discretion, especially in cases involving fraudulent activity, violation of terms, or actions that harm the platform or its users. If your account is terminated, you will no longer have access to order history, wallet balance, or support. You may request account deletion at any time by contacting customer support. Once deleted, all your personal data will be removed from our active systems in accordance with our Privacy Policy.
Updates to Terms of Use
We may revise these Terms from time to time to reflect changes in our business model, service offerings, or legal obligations. When changes are made, the updated version will be posted on our website and the effective date will be clearly indicated. Significant changes will be communicated via email or on-site notifications. Continued use of the platform after such changes implies your acceptance of the revised terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any legal disputes shall be resolved in the courts of Karachi, unless consumer protection laws in your jurisdiction require a different venue. If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining sections shall continue in full force and effect.
Contact and Customer Support
If you have any questions, concerns, or suggestions regarding these Terms or any aspect of our service, you are encouraged to reach out to our customer support team via email at support@junamarket.com or through the live chat option on our platform. We are committed to building lasting relationships with our users and continuously improving your shopping experience.
