At Junamarket.com, protecting your personal privacy is one of our highest priorities. We believe that your trust is earned when we handle your personal information responsibly and transparently. This Privacy Policy describes how we collect, use, manage, and protect your personal data in accordance with the applicable laws of the Islamic Republic of Pakistan, including but not limited to the Prevention of Electronic Crimes Act, 2016 (PECA), the Draft Personal Data Protection Bill, and aligned to international best practices where applicable such as the General Data Protection Regulation (GDPR) of the European Union.
We understand that privacy is not just a legal obligation but also a fundamental right of our users. Whether you are merely browsing Junamarket.com, registering as a customer, making purchases, or using our services in any capacity, this document will clarify how your personal data is treated at every stage of your interaction with us.
This policy applies to all activities on our platform, including desktop and mobile versions of the website, and any other communication channels or tools that form part of our online marketplace. The terms “we”, “us”, “our”, or “Junamarket.com” refer to the legal entity that operates and owns the platform. The term “you” refers to any individual whose personal information is processed by us.
We may revise this policy from time to time to reflect changes in legal requirements, technological advancements, and our internal procedures. We encourage you to read this policy regularly to stay informed of how your data is protected.
Scope of this Privacy Policy
This Privacy Policy governs the collection, usage, storage, sharing, and protection of personal information obtained through Junamarket.com and related services. It applies to any individual who accesses or uses our platform, including but not limited to registered users, visitors, vendors, and business partners. This document outlines the types of data we collect, how we use it, the lawful basis for processing, data retention policies, your rights under the law, and how we keep your data safe. It is intended to cover all digital, electronic, and manual forms of data processing associated with our operations.
Types of Personal Data Collected
We may collect a wide range of information depending on how you interact with our platform. This includes identity data such as your full name, date of birth, national identity card number or passport number, and gender. We also collect contact data, including your email address, mobile or landline number, physical and shipping address, and any alternative contact information you may provide. Your account credentials, such as username, password, and security questions, are also retained to manage your access to our services.
When you perform a transaction, we collect payment information, which includes your billing address, debit or credit card numbers, bank account details, and any third-party payment gateway identifiers. To provide a smooth user experience, we may gather technical data such as your IP address, browser type and version, operating system, time zone settings, and device identifiers. We monitor your usage of the platform through session behavior data, page interactions, product views, clickstreams, and access logs. Additionally, we collect data on your marketing preferences, such as whether you opt-in to receive newsletters, promotional emails, or push notifications.
In some cases, we may also collect demographic information and location-based data to better tailor our services and advertisements to your needs.
Methods of Data Collection
Your personal information may be collected directly from you or through automated means. Direct collection occurs when you sign up on the platform, place an order, update your account settings, contact our customer service team, or otherwise engage with us. This includes interactions via chatbots, feedback forms, surveys, contests, or newsletter subscriptions.
Automated data collection methods include the use of cookies, server logs, tracking pixels, analytics tools, and session recording software. These technologies help us gather information about how users interact with the website, allowing us to continuously improve usability, detect suspicious activity, and enhance security.
We also collect information from third-party service providers, such as payment processors, delivery companies, analytics firms, and marketing platforms. Where applicable, we ensure that these third parties adhere to data protection obligations similar to ours and only use the information for specified, lawful purposes.
Legal Grounds and Purposes for Processing Personal Data
Under Pakistani law and relevant international guidelines, we process your personal data only when there is a lawful basis to do so. These lawful bases include the fulfillment of a contractual obligation, compliance with a legal obligation, your express consent, and legitimate interests pursued by Junamarket.com or a third party.
Your data may be used for various purposes, such as completing your purchases, processing refunds, confirming delivery details, and providing customer support services. It is also essential for maintaining your account, safeguarding against fraud, securing your login credentials, and providing a personalized experience on our platform.
We use your information to communicate transactional updates, such as payment confirmations, shipping notifications, and order summaries. Your contact information may also be used, with your consent, for marketing purposes including newsletters, promotional campaigns, and surveys to help us understand consumer preferences.
Data collected through usage analytics and cookies is used to assess website performance, conduct user behavior analysis, and introduce features that enhance navigation and engagement.
Where required by applicable law, your personal information may be disclosed to law enforcement agencies, tax authorities, or regulatory bodies for purposes including criminal investigations, legal proceedings, or audit compliance.
Sharing and Disclosure of Personal Data
We only share your personal data when necessary and ensure that it is handled securely. We may disclose your information to service providers engaged by Junamarket.com who assist in delivering services such as logistics, warehousing, payment gateway processing, IT support, cloud hosting, and analytics. Each of these service providers is contractually bound to maintain the confidentiality of the information and use it solely for the purposes outlined by us.
In specific circumstances, your data may be shared with legal or regulatory authorities if required under the law, to comply with court orders, respond to subpoenas, or protect our legal interests. In the event of a merger, acquisition, or asset transfer involving Junamarket.com, your personal information may be disclosed to the acquiring party under strict data protection covenants.
We may also share non-personally identifiable information, such as aggregated statistics and anonymized usage data, with partners or advertisers to evaluate the performance of marketing campaigns.
International Data Transfers
While Junamarket.com is headquartered in Pakistan, we may transfer and store your data on servers located in jurisdictions outside Pakistan, including but not limited to the European Economic Area (EEA), the United States, and other jurisdictions with different data protection laws. When we transfer your data internationally, we take adequate safeguards to ensure that your information remains secure and that your rights are preserved. These safeguards include contractual clauses approved by data protection authorities and adherence to recognized frameworks for international data transfers.
Data Retention and Deletion Policy
We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected. This includes the duration required to provide services to you, manage your customer relationship, comply with legal and regulatory requirements, resolve disputes, and enforce our contractual terms.
Personal data associated with inactive accounts may be archived or deleted after a certain period, depending on legal or operational requirements. When data is no longer required, we either delete it securely or anonymize it so that it can no longer be associated with any individual.
You may request the deletion of your account or specific data records at any time, subject to any legal obligations we may have to retain such information.
Data Security Measures
We adopt a multi-layered approach to safeguarding your data and preventing unauthorized access, disclosure, alteration, or destruction. Our systems employ strong encryption methods, such as HTTPS protocols and SSL certificates, during data transmission. Sensitive information is stored in encrypted databases with strict access controls.
Access to personal data is granted only to authorized personnel who require it for legitimate business purposes. We conduct regular audits of our systems and apply best practices for cybersecurity, including firewalls, intrusion detection systems, antivirus protection, and secure backup protocols.
Staff and vendors who handle your data are trained on privacy obligations and sign confidentiality agreements to ensure accountability at every level.
Your Rights Under Law
As a data subject, you have certain rights under Pakistani data protection legislation and global frameworks such as the GDPR. These rights include the ability to access your data, request corrections or updates, object to specific processing activities, and demand erasure or deletion of your records when no longer necessary.
You have the right to request that we limit how we use your data or to withdraw your consent at any time for data processing based on consent. You may also request a structured copy of your personal data for transmission to another service provider (data portability).
To exercise your rights, you may contact our Data Protection Officer via the contact information provided in this policy. We will endeavor to respond to your request within the time frames prescribed by law.
Cookies and Tracking Technologies
Junamarket.com uses cookies and other tracking mechanisms to enhance your browsing experience, measure user engagement, and deliver relevant advertising. Cookies are small files stored on your device that help us remember your preferences, login details, and activity across sessions.
You may manage your cookie preferences through your browser settings. If you disable cookies, certain features of the site may become unavailable or operate less efficiently. By continuing to use our platform without adjusting your settings, you consent to the use of cookies in accordance with this policy.
Children’s Privacy
Junamarket.com does not knowingly collect or solicit personal data from children under the age of 13. If we discover that a child has provided us with personal data without verifiable parental consent, we will take steps to delete such information promptly. Parents or legal guardians who believe that their child has submitted information may contact us to request deletion.
Policy Updates and Notifications
This Privacy Policy may be modified periodically to reflect updates in legislation, industry standards, or changes in our business practices. All modifications will be posted on this page with the effective date clearly indicated. In the case of substantial changes, we will notify you via email, account alerts, or banners on our platform.
By continuing to use our services after any such changes are made, you acknowledge and agree to the revised terms of the policy.
Contact Information
If you have any questions, complaints, or concerns regarding our privacy practices or wish to exercise your rights, you can reach us at:
Junamarket.com Privacy Team
Email: support@junamarket.com
Phone: +923082443901
Address: Provincial Trade Centre Block 13 B Gulshan e Iqbal Karachi Pakistan.
We are committed to resolving any concerns in a timely and transparent manner and welcome your feedback as we strive to continuously improve our privacy practices.
