Because Your Trust Deserves Protection

At Junamarket.com, your satisfaction isn’t just a promise—it’s our mission. Every time you place an order on our platform, you’re putting your trust in us, and we don’t take that lightly. That trust forms the foundation of everything we do, and one of the most powerful ways we honor it is through our Refund and Return Policy.

We understand that sometimes a product may not meet expectations. Whether it’s due to a shipping mishap, a size mismatch, a defective item, or even a change of heart, our goal is to make the return or refund process clear, fair, and absolutely hassle-free. This policy outlines, in full transparency, your rights as a consumer, our responsibilities as a platform, and how we work together to resolve any issues that may arise after you’ve placed an order.

This document will help you understand the eligibility, steps, timelines, and terms related to refunds, returns, replacements, non-returnable products, and warranty claims. Please read carefully so you’re always aware of how we stand by your side.

Understanding Our Philosophy on Returns

At Junamarket, we operate on one key principle: customer satisfaction is long-term loyalty. We do not view returns as losses but as opportunities to serve you better. A great shopping experience isn’t one where everything goes perfectly—it's one where even if something goes wrong, you're taken care of with honesty, efficiency, and respect.

Our returns policy is designed around this customer-first mindset. It’s built to remove anxiety, increase confidence, and make sure your experience with us remains positive, even when a return or refund is necessary. We believe that by putting clear and flexible policies in place, you’ll shop more confidently—and return less often.

When Are You Eligible for a Return?

Junamarket allows you to initiate a return request within 7 calendar days of receiving your item. However, this eligibility is subject to a few key conditions designed to protect both you and our sellers.

You are eligible for a return if any of the following circumstances apply:

• The item delivered is damaged or broken either due to handling during shipment or packaging issues.

• The item is defective—for example, an electronic item that doesn’t turn on or clothing with stitching defects.

• You received an incorrect product that is different from what you ordered.

• The product is incomplete, meaning essential components, accessories, or manuals are missing.

• The product significantly deviates from its description, images, or specifications listed on the Junamarket product page.

• The product is unused, unwashed, unworn, and still has all the original tags, labels, stickers, seals, and packaging in place.

These conditions exist to ensure a fair balance: giving you enough room to request a return, while also ensuring sellers and merchants are protected from fraudulent or unfair claims.

Important Exclusions and Limitations

Some products, by their nature or category, are not eligible for return due to health, safety, customization, or digital integrity reasons. Please understand these limitations exist to uphold hygiene standards, intellectual property rights, and custom product integrity.

Items generally excluded from returns include:

• Personal care products such as cosmetics, skincare creams, shampoos, razors, undergarments, and grooming items. These are non-returnable due to health and hygiene reasons unless proven defective upon receipt.

• Perishable goods, including groceries, fresh food, beverages, or products with short shelf lives, are non-returnable as they can’t be safely resold or restocked.

• Custom-made or personalized products such as engraved jewelry, made-to-order furniture, or tailored clothing are not eligible for return unless faulty.

• Digital goods including software licenses, e-books, or downloadable content cannot be returned unless they are defective, corrupted, or inaccessible after download.

• Opened sealed items like mobile phones, laptops, and appliances, if opened or activated, may not be eligible unless there's a clear manufacturing defect.

To avoid confusion, please refer to the “Return Eligibility” section on each product page before making a purchase.

How to Initiate a Return

We’ve designed our return process to be simple, intuitive, and fully digital—so that initiating a return feels as seamless as placing the original order. Follow the steps below to begin your return:

Step 1: Login to Your Junamarket Account
Use your registered email and password to access your dashboard. Navigate to the ‘My Orders’ section to view all your recent purchases.

Step 2: Select the Product You Want to Return
Find the specific order you’d like to return. Click on the "Initiate Return" button next to the product details.

Step 3: Select the Reason for Return
A menu will appear asking you to select a reason for your return. Choose the most appropriate one—damaged, defective, incorrect item, etc. Your input helps us improve product quality and logistics.

Step 4: Choose a Return Method
You will be prompted to choose whether you'd like the item to be picked up from your location or whether you prefer to drop it off at one of our authorized return hubs. Pickup is available in most major cities and regions.

Step 5: Prepare the Package for Return
Carefully place the item in its original packaging, including all manuals, chargers, tags, and accessories. Make sure it's properly sealed and protected to avoid further damage in transit. If the original packaging is not available, use an equally secure alternative and label it clearly.

Step 6: Receive Confirmation and Tracking
Once your request is reviewed and approved, you’ll receive an email or SMS confirmation with the return tracking ID and instructions. Keep this information handy until your refund is processed.

What Happens After We Receive the Returned Product?

After the returned item is received at our warehouse or return center, it undergoes a quality inspection process to validate the return claim. This inspection ensures the item matches the return reason, condition, and eligibility criteria.

Once the inspection is complete and the return is approved, we initiate the refund or replacement process within 7 to 10 business days.

In cases where the return request is rejected due to not meeting our return conditions (e.g., used item, missing accessories), we will notify you with clear reasoning and offer the option to have the item returned to you at your expense.

Refunds – Getting Your Money Back

Your peace of mind is our priority, which is why we ensure that once your return is approved, your refund is processed promptly. Here’s how refunds are managed:

Refunds can be issued through multiple channels, based on your original payment method or personal preference:

• Bank or Credit Card Refunds: If you paid using a debit or credit card, the amount will be refunded to the same account. Processing time may depend on your bank.

• Cash on Delivery Orders: You will be offered the option to receive the refund via bank transfer or as Junamarket Wallet credits for future purchases.

• Junamarket Wallet: If you choose wallet credit, your refund will appear in your account balance, ready for use on your next purchase.

All refunds are processed within 7 to 10 working days from the date the returned item passes inspection. We will keep you informed throughout the process with status updates via email or SMS.

What About Return Shipping Costs?

We want the return process to feel fair and not financially burdensome. Our policy on shipping charges is simple:

• If the return is due to an error on our part, such as sending a damaged, defective, or incorrect item, Junamarket will cover 100% of the return shipping cost.

• If the return is due to a change of mind, wrong size ordered, or any other customer-originated reason, the customer may be required to bear the return shipping cost. The exact cost will be communicated during the return process.

In either case, transparency is key. You will never be surprised with hidden fees or deductions.

Warranty Claims for Eligible Products

Some products, particularly electronics and appliances, come with manufacturer warranties. These warranties may cover product repairs, replacements, or service-related issues for a specific time period, such as 6 or 12 months.

If your product is covered under a warranty:

• First, check the warranty card or manufacturer documentation included in the product package.

• Contact the manufacturer or authorized service center directly, as they are responsible for honoring the warranty terms.

• If you're unsure where to start, Junamarket support will guide you through the process or help you locate the nearest service provider.

Please note that Junamarket does not perform product repairs or replacements directly under warranty—but we will support and facilitate your claim wherever possible.

Need Help? Our Customer Support is Always Here

We know that returns can sometimes feel overwhelming—but you’re not alone. Our dedicated customer support team is available to walk you through every step of the return or refund process.

If you need assistance:

• Email us at: support@junamarket.com

• Use Live Chat on our website for real-time assistance

Our trained staff is committed to handling your concerns with empathy, speed, and professionalism.

Shopping online should feel as reliable and comforting as walking into your favorite local store. At Junamarket.com, we’re not just focused on selling—we’re focused on building trust, offering safety, and creating experiences that make customers feel valued and respected.

Our Refund and Return Policy reflects these values. It is structured to protect your investment, respect your time, and remove friction when things go wrong. We hope that this policy gives you the confidence to shop freely, knowing that Junamarket will always stand by you.

Thank you for choosing Junamarket.com—a place where fairness, clarity, and customer satisfaction come first.